Privacy Policy

Gladstone KGM is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Gladstone KGM manages personal information. It is structured as follows:

Personal information Gladstone KGM collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Gladstone KGM and complaints
Changes to Privacy Policy

1. Personal information Gladstone KGM collects

The main types of personal information Gladstone KGM collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Gladstone KGMsuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Gladstone KGM's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Gladstone KGM's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Gladstone KGM's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Gladstone KGM.

Gladstone KGM collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Gladstone KGM keeps of telephone calls, or emails received, or messages sent to Gladstone KGM or posted on Gladstone KGM's pages on social media);
Gladstone KGM's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Gladstone KGM collects personal information in connection with running its business directly from the individual concerned. On occasion Gladstone KGM may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Gladstone KGM stores personal information in electronic and paper form.

Gladstone KGM uses and discloses personal information as follows:

to source vehicles and sell them to Gladstone KGM's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Gladstone KGM's customers and prospective customers;
to obtain products, services or information from Gladstone KGM's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Gladstone KGM knows about them);
to operate and manage Gladstone KGM's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Gladstone KGM. For example, Gladstone KGM may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Gladstone KGM also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Gladstone KGMuses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Gladstone KGM uses in the operation of the computer program is browsing history on Gladstone KGM's websites, name, contact information, and other information you may input into Gladstone KGM's websites. The level of human oversight Gladstone KGM provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Gladstone KGM's staff.

4. Cookies

Gladstone KGMuses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Gladstone KGM's web server. Gladstone KGMmay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Gladstone KGM's platforms and those social media platforms. Gladstone KGM's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Gladstone KGM's website.

5. Links to other websites

Gladstone KGM's website may contain links to third party websites. Gladstone KGM does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Gladstone KGM and do not wish to receive these communications from Gladstone KGM in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Gladstone KGM.

7. Overseas transfers

Gladstone KGM's website/s are hosted in Australia. On occasion, a third party service provider Gladstone KGM engages or that Gladstone KGM is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Gladstone KGM holds about them by contacting Gladstone KGM during business hours on (07) 4970 7070 or via the contact page.

Gladstone KGM may require an individual making a request to verify their identity before processing their request.

Gladstone KGM will aim to respond to all requests promptly and within 30 days.

Gladstone KGM may refuse a request where permitted or required by law. Gladstone KGM will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Gladstone KGM and complaints

If you have any queries, concerns or complaints about how Gladstone KGM handles your personal information please contact Gladstone KGM during business hours on (07) 4970 7070 or via the contact page. Gladstone KGM may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Gladstone KGM can understand the nature of your concern. In most cases, Gladstone KGM will ask that you put your request in writing.

Gladstone KGM takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Gladstone KGM's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (07) 4970 7070
Mailing Address: 231 Dawson Hwy, Gladstone, QLD, 4680

10. Changes to Privacy Policy

Gladstone KGM may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.